Join a Team That's Redefining Admissions Software

LOCATION: Pittsburgh, PA

START DATE: TBD

EMPLOYMENT TYPE: Full-time

REQUIRED EDUCATION: Bachelors Degree or Equivalent Experience

RELATED CATEGORIES: Computer Science, Information Science, Web Development, Machine Learning, AI, Predictive Models, Programming

DESCRIPTION & RESPONSIBILITIES:
 
ZAP Solutions is seeking a junior to mid-level Data Engineer / AI Engineer to join our growing team. This position is ideal for someone with minimal professional experience but a strong foundation in data concepts and a passion for AI. You’ll have the opportunity to learn and grow while contributing to our data and AI solutions.

Responsibilities:

• Assist in building, maintaining and optimizing data pipelines that process and transform raw data into usable “analysis/AI-ready” formats

• Support the implementation and maintenance of machine learning models and AI workflows

• Collaborate with sales, account management, software engineers, data engineers, etc. on AI/ML projects

• Document data architecture, pipelines, and processes; assist with “scale out” of AI processes

• Monitor system performance and troubleshoot issues as they arise

REQUIRED SKILLS:

Requirements:

• 1-3 years of closely related experience

• Bachelor’s degree in Computer Science, Data Science, or related field (or equivalent practical experience)

• Basic understanding of machine learning concepts

• Basic programming skills in Python (pandas, list comprehension, etc. as well as ML packages)

• Familiarity with SQL and database concepts, including feature engineering

• Exposure to cloud platforms (AWS-preferred, Azure, or GCP)

Soft skills:

• Ability to communicate with technical and non-technical collaborators

• Project management experience: but also flexibility and composure in the face of quickly changing priorities

• Very detail oriented, accurate, and thorough

• “Pragmatic excellence” – the ability to deliver high quality work within realistic constraints while avoiding the extremes of rushed, sloppy work or perfectionist delays

Preferred Qualifications:

• Experience with big data and distributed processing technologies (Spark, Databricks, Snowflake)

• Exposure to CI/CD practices and version control (Git), including MLFlow

 
What We Offer:

• Mentorship from experienced data scientist

• Structured learning path and professional development opportunities

• Hands-on experience with real-world data and AI challenges

• Collaborative and innovative work environment

• Competitive salary and benefits 

We value enthusiasm, curiosity, and a willingness to learn over extensive experience. If you’re passionate about data and AI and eager to grow your skills in a supportive environment, we encourage you to apply.

Unfortunately, we cannot offer sponsorship; employee candidates must be eligible to work in the US.

LOCATION: Pittsburgh, PA (in-person or hybrid)

START DATE: TBD

EMPLOYMENT TYPE: Full-time

REQUIRED EDUCATION: Bachelors Degree or Equivalent Experience

RELATED CATEGORIES: Customer Service, IT Operations and Support

DESCRIPTION/RESPONSIBILITIES:

Provide programmatic and technical support for the AMP Admissions Management + Decision Support software solution and supporting products by managing client inquiries, troubleshooting performance issues and ensuring adherence to ZAP Solutions/Client policies and procedures.

The Client Service Associate will possess the appropriate level of admissions/business acumen, while also having a deep-level of product expertise around the features, functionality and capabilities of the AMP software solution. Relatively speaking, the associate is (typically) not a developer/technologist, but they are responsible for developing and managing project plans and priorities, and directing the software engineer assigned to configure/customize the AMP installations and provide on-going support needs.

The associate serves as the client’s (primary) single point of contact with ZAP Solutions and they communicate with the admissions and IT teams via phone, email, IM and scheduled status calls throughout the term of the engagement.

Account Management: Responds professionally, accurately, and expediently to inquiries from constituents and other key audiences via telephone, email, IM:

• Serve as primary point of contact between client teams (admissions + IT) and ZAP’s internal resources (software engineering team)

• Establishing rapport and maintaining on-going relationship with client

• Presenting positive organizational image

• Providing programmatic and technical support

• Clarifying questions or concerns, including identifying both needs and expectations

• Explaining complex business rules in audience-appropriate language

• Collecting information to aid in identifying causes to performance problems

• Documenting all inquiries and manage/prioritize requests (via OnTime system)

• Contributes to quality customer service standards by accessing, interpreting, applying, and self-monitoring performance in accordance with departmental policies and procedures.

• Identifies and assesses needs of clients and ancillary service groups, and provides appropriate support to satisfy those needs.

Troubleshooting and Diagnosing Technical Problems:

• Provide extensive software support for AMP system and supporting products.

• Works with school admissions and technical staff to collect information and data to be used in troubleshooting software, hardware and performance issues.

• Analyzes information and data to diagnose cause and provide resolution.

Resource Management:

• Participates in project workgroups. Recommends updates, changes, and improvements for AMP software and policies.

• Provides data for troubleshooting, general analysis and historical research aimed at enhancing service levels.

• Reviews and participates in the ongoing development and maintenance of procedure manuals and operational resources.

Training:

• Provides software and policy training for schools via telephone, webcast or in person.

Outreach:

• Attends conferences and other national forums aimed at the graduate + medical school application process. Staff’s booths in exhibit areas.

Requirements:

• Bachelor’s degree required.

• Experience in a customer oriented, technical support environment. Personal or professional experience with college admissions process and academia a plus.

• Translate complex business rules into audience-appropriate language. Respond to public inquires in a multifaceted service environment.

• Establish immediate rapport with and project confidence to diverse audiences.

• Excellent oral and written communication skills.

• Ability to work well with team members and independently.

• Must be able to manage multiple priorities while maintaining a high-level of service and attention to detail.

• Projects a positive image for ZAP Solutions, Inc. (AMP), addresses public inquires diplomatically, demonstrates politically savvy independent judgment, and provides exemplary service.

• Knowledge of Windows/MS Office/database environment. Knowledge of data transfer systems (FTP, XML etc.) and techniques for effectively navigating the web. Working knowledge of SQL.

• Must be authorized to work in the U.S.

LOCATION: Pittsburgh, PA

START DATE: TBD

EMPLOYMENT TYPE: Full-time

REQUIRED EDUCATION: Bachelors or equivalent

REQUIRED EXPERIENCE: 1-5+ years

RELATED CATEGORIES: Computer Science, Programming, Mobile Development, Web Development

DESCRIPTION/RESPONSIBILITIES:

As a mobile developer at ZAP Solutions, this will be an incredible opportunity to steer our mobile development efforts and take on several new start up projects. The mobile developer position will be required to design, develop, test, document, deploy, and support mobile apps on both platforms (iOS and Android). Attention to design, performance, user experience, scalability, clean and documented code is required. Candidate should have experience designing, developing and launching mobile web-service driven apps in the Apple App Store and Android Market.

Candidate must have an incredible sense of modern web and user experience design, graphics, layout, transitions and feedback on the mobile platforms and a mastery of variations on mobile platforms (I/O, display, audio, libraries, etc) are a must. Must be able to work closely with back end developers and designers on app design and integration.

Required Skills:

• 1-5 years production mobile app design and development experience

• Strong mobile UX design, coding and support/maintenance, collaboration and communication skills

• iOS and Android (Java) experience, from design to store to updates

• Objective C, Java, Xcode, HTML5, Javascript, CSS, Web Services – Would consider experience with Titanium or similar

• Effective CSS layouts, graphics, icons/glyphs, fonts and motion graphics design

• Source code management experience

• Experience with web-services, social, e-commerce, gaming and multimedia apps

• BS in Computer Science, Software Engineering or related discipline

• Great communication skills. Energetic, and passionate about technology